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Frequently Asked Questions

Have a question about Canada Drugs? We have the answer!

Please browse our Frequently Asked Questions for information on Canada Drugs. If you don’t see any answer to your questions, or want to speak directly to us, please email us at [email protected] or call 1-800-226-3784 to speak to a Patient Service Representative 24-7.

How do I sign up my friends and family for the Referral Rewards Program?

It's easy. As long as you are a current customer of and have completed at least one order you qualify for the program! You can simply download and print a Referral Rewards form, or email your friends or family, and when they place their first order with us, you'll start earning! You can also have them call us 24-7 at 1-800-226-3784 — our Patient Service Representative will ask for your name and place you as the referrer. All friends or family will receive 25% off their first order.

How much can I earn with the Referral Rewards Program?

There is no limit! We want you to spread the word about! We think more people need to know how to save on their lifesaving prescription medication and to thank you for sharing our story will reward you. Quite simply the more people you sign up, the more you earn. And if your friends and family start signing up their friends and family your earnings really are limitless!

Can I use my Referral Rewards towards my purchases with Canada Drugs?

Of course! When you call to order we'll let you know how many reward dollars you have and we'll take that off your purchase price and save you even more money on our already low prices.

Can I be sent a check for my Referral Rewards credit?

If you've earned more than $50 in Referral Rewards, you can ask for that amount to be sent to as a check as thank you from Canada Drugs. That money is yours. You earned it!

Why do I have to wait to accumulate $50 worth of Referral Rewards before I can be paid out?

The reason we require you to accumulate $50 before we can issue a check is because of the fees that can be associated with the cheque. Canada Drugs will charge a $10 service fee, and many banks in the U.S. will charge an additional fee to cash a cheque issued out of the country. In order to take advantage of the best savings available, you can simply use your credit towards your medication purchases with Canada Drugs.

Am I charged anything to redeem my Referral Rewards credit?

There is a $10 service fee to have your referral credits paid out. This fee is to cover the administrative costs associated in preparing and mailing the check out. There is no cost to use the rewards dollars as credit towards purchases.

Can I use the old referral program instead of the Referral Rewards Program?

We no longer offer that option for our referral program, however you will find with our new program that your potential to earn will increase. With this new program you will receive credit for every order the person you referred places, rather than just their first order.

Is my Referral Rewards credit transferrable to my spouses account?

Yes, you can transfer any outstanding credit on your file to another file.

Why can't you add my Referral Rewards credit as my method of payment?

The intent of our referral program is to help you reduce your medication costs. For this reason, we are unable to refund any credits earned through the program to a credit card or bank account.

Do I have to be a customer to participate in the Referral Reward Program?

Yes. We believe that to refer someone properly to our service, you need to not just know about us, but have experienced our service from beginning to end. So to qualify, all you have to do is complete one order with us and you're in!