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Frequently Asked Questions

Have a question about Canada Drugs? We have the answer!

Please browse our Frequently Asked Questions for information on Canada Drugs. If you don’t see any answer to your questions, or want to speak directly to us, please email us at [email protected] or call 1-800-226-3784 to speak to a Patient Service Representative 24-7.

Is a prescription required?

Yes! We require prescriptions for any product that requires a prescription in the USA. Just like visiting your local pharmacy we require a valid prescription for your medications regardless of where your order is being fulfilled. For your valid prescription to be accepted it must be from a physician licensed to practice in your area of residence.

Is there a limit on how much I can buy?

Yes, you may purchase only a maximum of a 3 month supply of each of your medications. Provided that you have a valid prescription for that supply of medication. If your physician writes a prescription for more than a 3 month supply then we can fill those refills as they come due.

What language does my prescription need to be written in?

Canada Drugs is able to accept prescriptions written in many languages. Technical translators trained in pharmaceutical translation then transcribe those documents at no charge into a language appropriate for review by the pharmacists and physicians that will be reviewing it.

Due to the technical nature of the translations there are some languages where in order for the prescription to be accepted the patients name, drug name, strength and usage instructions will need to be written in English. These languages are:
Chinese (Simplified and Traditional)

Please Note: That our call centre staff many not speak all languages, however a prescription written in many other languages may be accepted. In order to speed up the acceptance of your prescription in any language the following information should be written in English: patients name, drug name, strength and usage instructions.

What country can you accept prescriptions from?

Canada Drugs is able to accept prescriptions written by a licensed prescriber from any country in the world. Narcotic and Controlled medicines cannot be shipped internationally despite physician license. As is standard policy, Canada Drugs will verify through many different means the licensure of the prescriber with local regulatory authorities in that country before filling the prescription.

Some of the more popular countries that Canada Drugs accepts prescriptions from are:
United States of America
Great Britain
New Zealand
...and many more.

Please Note: That while we may accept prescriptions written by a licensed prescriber in these, and other, countries, import restrictions in those countries may prohibit some medications from being shipped there. Each country has different rules and process regarding the import of medications. Our highly skilled international support team will work with you to ensure your order is handled appropriately and accurately.

Why can't I buy Valium, Tylenol #3 or similar medications from your pharmacy?'s policy is to not sell any narcotics, controlled substances or habit forming medications.

May I pay using a wire transfer from my bank?

Yes. Under special circumstances we can support this method of payment. There may be additional fees and/or time required to handle processing your order, but we would be pleased to speak with you about it if you feel that this would work best for you. Please call 1-800-226-3784 to speak with a Patient Service Representative about this.