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Frequently Asked Questions

Have a question about Canada Drugs? We have the answer!

Please browse our Frequently Asked Questions for information on Canada Drugs. If you don’t see any answer to your questions, or want to speak directly to us, please email us at [email protected] or call 1-800-226-3784 to speak to a Patient Service Representative 24-7.

How do I contact

For your convenience, please use the contact information provided on the website.

How can I email someone at my questions?

Please email our staff at [email protected]. This will ensure your question or comment is routed to the appropriate staff to handle your enquiry. Patient comments and feedback are welcomed and ensure continuous improvements to our products, policies and procedures.

For general inquiries about™, how to order, or to provide feedback please use the information listed on the Contact Us page.

How long does it take to respond to my e-mail inquiry?

We strive to have every e-mail answered within 24 hours. National or civic holidays may extend the length of time to respond, however our goal is still always 24 hours.

How long does it take to receive my fax and process it?

We strive to have all faxes processed within 24 hours of receiving them. National or civic holidays may extend this time, but our goal is still always 24 hours.

How can I reach you if your toll-free number doesn't work in my country?

We have many international numbers you can use to call us directly if needed.

Perth, Australia
+61 86-3654932

Tokyo, Japan
+81 3-45789013

Guadalajara, Mexico
+52 33-50040772

+33 9-75180911

+353 76-6060824

Sao Paulo, Brazil
+55 11-39570333

Auckland, New Zealand
+64 9-9250484

Gdansk, Poland
+48 58-7423577

Chiavenna, Italy
+39 0343-916502