Our Policies

Q. What is the Canada Drugs Recall Policy?

Initial inventory checks
Within 24 hours of receiving a notification of a recall notice from a manufacturer or supplier, CanadaDrugs.com will:

check if current inventory is affected by the recall

check purchase orders from the last 3 months or within the time frame noted on the recall notice to determine if CanadaDrugs.com previously had product that has now been recalled; and

check outstanding purchase orders in transit to confirm that the lot numbers and expiry dates are for non-recalled product only

In the event that CanadaDrugs.com has any recalled product, it shall immediately remove the recalled product from inventory, place it in a designated and clearly marked "quarantine" area and will thereafter make arrangements to return the recalled product to the manufacturer or supplier.

Alerting patients regarding potential recalled medications

If you have received a product that is subject to recall, CanadaDrugs.com will provide you with details on how to return the recalled product and will also provide counselling regarding any medication related issues.

On becoming informed of the recalled product from Health Canada or the product's Manufacturer, CanadaDrugs.com will prepare a list of patients who may have received the recalled product. CanadaDrugs.com will then contact each patient by telephone. Alerting those patients of the recall of the product. Several attempts to contact the patient by telephone will be attempted with a messages left for the patient to contact CanadaDrugs.com. CanadaDrugs.com will also mail the patient a notification of the product recall.

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To provide a secure and safe shopping experience for all of our customers, CanadaDrugs.com is committed to meeting and exceeding all standards outlined by the leading pharmacy accreditation organizations.

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ABOUT TRUST ONLINE

CanadaDrugs.com is licensed in the province of Manitoba by the Manitoba Pharmaceutical Association. License Number 32195

Be advised that, given the international nature of the practice of International Prescription Services (IPS) pharmacy, there may be limitations in the ability of the Manitoba Pharmaceutical Association (MPhA), which is the statutory licensing authority for pharmacies and pharmacists in the Province of Manitoba, to investigate and prosecute complaints from persons who receive services or products from an IPS pharmacy.

Manitoba pharmacists are not permitted to fill US physicians' prescriptions. They can only fill prescriptions issued by a physician licensed in a province or territory of Canada. M.Ph.A takes the position that it may be contrary to professional standards for a pharmacist to fill prescriptions by a physician, licensed in a province or territory of Canada, who has not established an acceptable patient physician relationship with you.

* All prices are subject to change at any time. . For questions regarding pricing and availability of products from CanadaDrugs.com you may call 1-800-226-3784.

CanadaDrugs.com LP is presently licensed in the province of Manitoba by the Manitoba
Pharmaceutical Association. License Number 32195

CanadaDrugs.com Customer Care is located at: 24 Terracon Place, Winnipeg, Manitoba, Canada, R2J 4G7

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